Reservation/Retail Sales Personnel - This job requires that you be comfortable dealing with the public both in person and on the phone. They are responsible for entering & maintaining the reservation system in a current status. You will need to learn about the activities offered at GNWW and be able to answer questions and assist customers with reservations.

Responsibilities: Entering, changing and closing reservations, printing management and trip reports, answer & direct incoming phone calls, help keep office & retail area clean. Help in photo department with cataloging, mailing and photo counter. Organize & maintain retail items, help customers with their purchases, check-in customers for float trips. Check-in inventory & restock the retail area, keep retail area clean. Help at the photo counter & answer incoming calls when not helping customers in the store.

Photo Department Supervisor - Scheduling of photographers and photo staff/coordinating of the in store sales of photographs/mailing of photographs ordered/maintaining records & negatives in a manner to facilitate reorders by customers. The supervisor will carry out all the duties of the photographers.

Photographers - Photograph customers while on float trips, download photos and print or make CDs when ordered by the customer. Photographers will help at the photo counter/complete & mail photo orders to customers.

Photographers Note!

We use part of our office staff to fill the photo department staffing as needed.
All photographers need to own their own car and carry insurance on it, you will be paid a set sum of money for using your own vehicle.

Guest Relations:

Attitude - Front office personnel have the first contact with Great Northern Guests. It is crucial that the guest feels comfortable and welcome from the moment they walk through the door. A positive attitude will help the guest feel welcome. There are a number of ways to project a positive attitude: being courteous, having a neat appearance, being orderly and efficient, and having a good knowledge of the area and Great Northern Whitewater services.

Your attitude reflects the company. An upbeat and positive attitude will help the guest leave with a positive and memorable experience. On the other hand, a negative attitude can only affect the over all view the guest has about the company. Always be pleasant and helpful.

Smile - A smile goes a long way and can often be contagious.

Kitchen Manager - This person is directly responsible for the daily operations of all food -related aspects of GNWWR. This person will need to have an understanding of scheduling the kitchen staff personnel and scheduling meals for the various raft trips. The manager is in charge of ordering and procurement of those foods and supplies necessary for the smooth operation of the kitchen and caboose. He/She must be able to adapt to changes in regards to scheduling due to bad weather, extra trips, low numbers, special requests, etc.

The kitchen must be organized, for ease of use for not only the kitchen staff, but also for the river guides, who are required to clean up after their trips. This person oversees and participates directly in the meal preparation, packing, scheduling, and cleaning in the kitchen and the day-to-day operations involving the caboose operation. Note: There is a small amount of heavy lifting.

Relief Manager - This position requires the ability to fill in on those days when the manager is not working. He/She will not be responsible for ordering foods and supplies, but a general understanding of delivery dates from vendors will be necessary. Effective communication between operation manager and relief manager is vital for the smooth operation of the food service area. In addition, this person needs to work in the caboose 2-3 shifts per week and have good customer-related traits. Note: There is a small amount of heavy lifting.

Caboose Worker - This person is directly responsible for selling taking orders, food & beverage prep, stocking, maintaining equipment and cleaning in addition to those duties as directed by the kitchen manager. They will make lattes and espressos. Duties also include helping prepare & serve breakfast to rafters. He/She is in charge of deck cleanliness including watering the planters, and adjacent flowerbeds. This is a revenue producing position, therefore this person must be able to balance out the till at the end of their shift.

Runner - The runner helps the kitchen manager and the caboose worker where he/she is needed. Duties include: dishwashing, prepping, baking, packing meals, preparing for the daily barbeque, grilling hamburgers, cleaning, and insuring that all foods are prepared for the next day's breakfast. This person needs to know how to use a cash register and make change.

Whitewater River Guide -

A person who is in above average physical condition who is skilled on mountain rivers in all or any of the following crafts: 14'-18' Inflatable rafts using both oar frames and paddle assisted, inflatable kayaks, sea kayaks and canoes. This person must be trained in water safety and boating techniques, must be qualify in Wilderness first aid and knowledgeable in the interpretation of the Glacier National Park ecosystem, geology and history. This person must be capable of guiding clients of many ages and abilities in varying weather conditions, in order to provide an entertaining, educational and safe experience both on and off the river.

• Participation in daily meetings, safety talks, group evaluations, river rescue classes & interpretive classes.
• Daily work includes rigging boats and paddles, loading boats, packing food, packing tents and overnight gear, de-rigging boats, washing boats and all raft gear and proper storage and repair of needed equipment.
• Daily work on full days, dinner trips and overnight trips will include the preparation before trip. All these trips require set-up, cooking and clean up of camp meals. Also the set-up of tents, stoves and port-a-pots on campsite. Kitchens clean up at the Raft Company afterwards. The cleaning of stoves and cooler food boxes. All tents and sleeping bags must be hung and dried and stored a way properly.
• Qualified guides may drive clients in vans; buses and commercial vehicles with loaded raft trailers.
• Over all assistance with any duties left unfinished and first-class attention to our guests and teammates.

Qualified candidates with no prior guiding experience are required to attend our new guide training school in early June. Our training program is free of charge and will help you learn the technical skills, strokes and maneuvers you will need to learn how to guide yourself and others through the rapids. This is a unique and exhilarating way of learning a completely new way of experiencing the water, regardless of age or previous level of boating.
The basic instructional areas within our guide training include:

• Equipment selection
• Basic and more technical whitewater strokes
• Reading river flows, lines
• Running rapids
• Swiftwater rescue and evacuation techniques
• River etiquette

Upon completion of our new guide training school candidates must pass our written, river rescue, and on river skill tests.

This position requires: Current Wilderness First Aid or higher (Most of our guides are Wilderness First Responders), and current Cardiopulmonary Resuscitation Certification. Great Northern can help arrange classes upon arrival if needed.

First Aid Class contact info:

Aerie Backcountry Medicine- www.aeriemed.com 406-542-9972

Wilderness Medical Associates-www wildmed.com 1-888-wildmed

Guides that meet insurance and age requirements are encourage to get a Commercial class (A) or (B) driver's license, With Airbrake and passenger endorsement. Great Northern will send you information on how to go about getting a commercial driving license.

All guides who are accepted to the Great Northern Whitewater Team will be required to have the following equipment before arriving to work.

1. Type III or V PFD. Or life Jacket
2. River knife
3. Dry Bag
4. Rain Gear / Dry top or wet suit
5. River Straps
6. Whistle
7. Throw Bag
8. Flip lines
9. Carabineers